Communication channels
Website
Client portal
Technical support
Website intake
Policy eligibility request
Conversations tagged for human intervention
Service hours clarification
Supervisor review
Escalation route
Routed to the responsible team.
"Shawer" is your fastest way to reach your customers
Faster Responses.Smarter Service.Clearer Control.Using Your Organization's Data
Shawer helps Saudi organizations answer customer inquiries instantly using AI, with interaction tracking to support decision-making and clear escalation paths across every channel.
Try Shawer NowFrom your knowledge to your customers
Upload your approved content, define response rules, and deploy across every channel your customers use.
Upload Your Knowledge
Add your policies, service guides, and FAQs. Arabic and English — no rewriting needed.
Set the Rules
Define what Shawer can answer, when to decline, and when to escalate to your team.
Configure & Deploy
Set up your channels in minutes — no technical background required. Website, WhatsApp, mobile, and internal portals.
Go Live
Your team is ready. Same answers, same governance, every channel.
What organizations activate first
Two proven capabilities to start with — and room to expand across your organization.
Customer-Facing Support
Answer service questions in Arabic and English on website, WhatsApp, and support channels from approved knowledge.
Internal Operations
Help employees find HR, policy, and process answers in Arabic and English without digging through folders.
Ready for organizations with regulatory requirements
Traceability, Escalation, and Deployment options built for Saudi organizations.
Every answer traced to an approved source — reviewable anytime
Unanswered queries route to the responsible team automatically
Aligned with Saudi data governance requirements
On-premise deployment available for full infrastructure control
Ready to deliver a smooth and effective experience for your customers?
Tell us how Shawer can improve your customer experience by delivering fast, reliable, and traceable responses that support decision-making.
